Job Description

: Telecaller

Position Overview:

The Telecaller is responsible for handling outbound and inbound calls to generate sales leads, provide information to customers, and maintain high-quality customer engagement. The role requires excellent communication skills, the ability to understand customer needs, and a professional approach to achieving assigned targets.

Key Responsibilities:

Make outbound calls to prospective customers to promote company products/services. Attend and respond to inbound customer calls in a professional manner. Explain product features, benefits, and pricing clearly to customers. Maintain accurate records of calls, customer interactions, and follow-ups in the CRM system. Identify customer needs and provide appropriate solutions or escalate issues when required. Achieve daily, weekly, and monthly call and conversion targets. Build and maintain positive relationships with customers to enhance customer satisfaction. Adhere to company policies, scripts, and quality standards during interactions.

Required Skills & Qualifications:

High school diploma/Graduate in any discipline. Proven experience as a Telecaller, Customer Service Representative, or similar role (preferred). Excellent verbal communication and interpersonal skills. Ability to handle objections and remain calm in challenging situations. Basic computer skills and familiarity with CRM tools. Strong work ethic, punctuality, and target-driven attitude.

Work Environment:

Office-based/Hybrid depending on company policy. Rotational or fixed shifts as required by business operations.
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Provident Fund
Work Location: In person