Make outbound calls to potential and existing customers to generate leads, pitch products/services, or conduct surveys.
Handle incoming calls professionally, addressing customer queries, complaints, and service requests.
Follow up on leads, previous calls, or inquiries to close sales or gather required information.
Maintain a clear understanding of the company's offerings to effectively communicate benefits and answer objections.
Achieve daily/weekly/monthly targets for calls, follow-ups, and conversions.
Update customer records and call logs accurately in CRM or call management software.
Maintain and organize call records, feedback, and status reports.
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