dynamic and customer-oriented Telecalling Executive
to join our team. The Telecalling Executive will be responsible for reaching out to potential clients, addressing their inquiries, promoting our services, and assisting with appointment scheduling. This role is crucial for building positive client relationships and delivering excellent customer service through effective communication.
Key Responsibilities:
Outbound and Inbound Calls
: Make outbound calls to potential clients and respond to incoming inquiries professionally, providing accurate information about our services.
Service Promotion
: Introduce and explain our services to clients, highlighting key features and benefits to encourage interest.
Appointment Scheduling
: Schedule consultations, appointments, or follow-up calls according to client requirements.
Data Entry and Record Management
: Maintain accurate and updated records of all customer interactions in the CRM system, ensuring detailed documentation.
Follow-Up
: Conduct timely follow-up calls to nurture client relationships and resolve any pending inquiries.
Problem Resolution
: Address customer concerns or questions, escalating complex issues to the supervisor as needed.
Team Collaboration
: Collaborate with team members to ensure consistent and high-quality service delivery.
Required Skills:
Strong Communication
: Excellent verbal communication skills with a confident, polite, and professional tone.
Customer Service
: A customer-first mindset with the ability to handle inquiries efficiently and professionally.
Technical Proficiency
: Comfortable working with CRM systems, call management software, and digital communication tools.
Organizational Skills
: Strong ability to manage multiple calls, follow-ups, and record-keeping tasks.
Flexibility
: Willingness to work flexible hours, including evenings or weekends if required.
If you're an excellent communicator and have a passion for helping clients, we'd love for you to join our team!
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
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