who can handle client calls, write emails, and maintain smooth communication between clients and the company. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries effectively.
Roles & Responsibilities:
Handle inbound and outbound client calls in a professional manner
Write clear, well-structured emails to clients and internal departments
Maintain follow-up with clients and update the team with important information
Explain company services to potential customers
Maintain records of client interactions, inquiries, and feedback
Assist the sales team with lead nurturing and follow-ups
Handle customer queries politely and resolve basic issues
Schedule appointments/meetings with clients when required
Ensure high levels of customer satisfaction through effective communication
Required Skills:
Excellent verbal and written communication skills in English & Hindi
Ability to write professional and error-free emails
Good listening skills and customer handling skills
Basic computer knowledge (MS Office, email, CRM software preferred)
Good telephone manners and confidence while speaking
Strong follow-up and coordination skills
Ability to work under minimal supervision
Candidate Preference:
Male candidate preferred
Well-groomed, confident, and polite personality
Should be comfortable working in office-based role