Job Description

A telecaller job involves making and receiving phone calls to interact with customers, promoting products or services, and generating leads or sales. Key responsibilities include outbound calls, handling inbound inquiries, resolving complaints, and maintaining detailed records of customer interactions. Success in this role requires strong communication, persuasion, and organizational skills. Key responsibilities

Outbound calls:

Initiate contact with potential and existing customers to promote products/services, explain benefits, and generate sales or leads.

Inbound calls:

Receive and handle incoming calls to address customer questions, resolve issues, and provide support.

Sales and lead generation:

Persuade customers to make purchases or schedule appointments, and follow up with leads.

Customer relationship management:

Build customer relationships, gather feedback, and follow up with clients to ensure satisfaction.

Record keeping:

Maintain accurate and detailed records of all customer interactions, call outcomes, and sales data.

Problem-solving:

Address and resolve customer complaints and issues effectively.
Required skills and qualifications

Communication skills:

Excellent verbal communication, listening, and persuasive speaking abilities are essential.

Organizational skills:

Strong ability to manage multiple tasks, maintain records, and handle time effectively.

Customer service orientation:

A professional and helpful attitude to manage inquiries and complaints.

Sales skills:

Ability to understand customer needs, overcome objections, and drive sales.

Technical proficiency:

Competence in using call scripts, maintaining databases, and other relevant software.

Education:

A high school diploma or equivalent is often a minimum requirement.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person