Job Description

About the Role

We are looking for a

Telecaller - Customer Engagement

who will focus on

LTV (Lifetime Value) enhancement

and

Physiotherapy follow-ups

. The role is all about building strong connections with our existing customers, ensuring they get the best care, and driving repeat business through meaningful conversations.

Key Responsibilities

Make

outbound follow-up calls

to patients who have used our medical equipment (Beds, BiPAP, Wheelchairs, etc.) and physiotherapy services.

Engage with customers

to check satisfaction, recovery progress, and future healthcare needs.

Pitch related services/products

(e.g., physiotherapy after hospital bed use, consumables for BiPAP, AMC plans). Maintain

LTV records

by ensuring recurring engagement and upselling where relevant.

Handle inbound queries

related to physiotherapy sessions, equipment needs, or service concerns.

Schedule physiotherapy sessions

and coordinate with the physiotherapist. Update all interactions in CRM/Google Sheets for accurate reporting. Share

weekly feedback & trends

with management to improve service quality.

You're a Great Fit If You...

Enjoy

talking to people

and solving their problems with empathy. Are

proactive

in following up and building long-term relationships. Have basic understanding/interest in

healthcare & physiotherapy services

. Are

organized with reporting

and can manage follow-ups systematically. Can

pitch services confidently

without being pushy.

Qualifications

Graduate in any stream (Healthcare background is a plus). 6 months - 2 years of experience in

telecalling, customer care, or patient coordination

. Good communication skills in

Hindi & English

. Familiarity with

CRM/Excel/Google Sheets

preferred.

Why Join Us?

Work in a

fast-growing healthcare brand

making real impact in patients' lives. Be at the core of

customer engagement & repeat business strategy

. Opportunity to learn

healthcare sales + patient care coordination

. Supportive team +

growth-based incentives

.
Job Type: Full-time

Pay: ?8,446.91 - ?18,000.00 per month

Benefits:

Provident Fund
Language:

English (Preferred) Hindi (Required)
Work Location: In person