(education consultants, travel agencies, training centers, etc.) to establish and maintain business relationships.
Follow up with
leads and clients
who have shown interest in immigration services, providing them with relevant information and support.
Handle incoming inquiries from potential clients via phone and ensure prompt follow-up.
Clearly communicate visa processes, eligibility, documentation, and services offered by the company.
Maintain an accurate and updated database of contacts, leads, and interactions using CRM tools.
Coordinate with counselors and internal teams to schedule appointments or pass on qualified leads.
Meet daily/weekly call and conversion targets.
Provide excellent customer service and represent the company in a professional and courteous manner.
Share regular feedback with the management team to improve call scripts, lead quality, and processes.
Requirements:
Proven experience in telecalling, customer service, or a similar role (preferably in immigration, education, or BPO sector).
Excellent verbal communication skills in English and at least one regional language.
Ability to build rapport and handle rejections or objections professionally.
Strong follow-up and multitasking skills.
Basic knowledge of immigration services and visa processes (training will be provided).
Comfortable working with CRM systems and data entry tools.
Preferred Qualifications:
Experience in working with B2B clients or institutional partnerships is a plus.
What We Offer:
Competitive salary and performance incentives.
Friendly and professional work environment.
Opportunities for training and career development.
Being part of a growing brand with a strong reputation in the immigration sector.
Let me know if you'd like this tailored further--such as for part-time, fresher roles, or with salary details included.