Job Description

Job Title:

Telecaller

Department:

Front Office / Marketing / Customer Relations

Location:

Panvel

Reporting To:

Admin Manager / Marketing Head / Operations Manager

Job Summary:

The Telecaller will be responsible for handling inbound and outbound calls to connect with potential and existing clients, provide information about services, schedule appointments, and ensure excellent customer service. The role demands strong communication, persuasion, and follow-up skills.

Key Responsibilities:

Make outbound calls to potential and existing clients/patients to inform them about services, offers, or appointments. Handle inbound calls and address queries courteously and professionally. Maintain a positive, empathetic, and professional attitude toward customers at all times. Schedule and confirm appointments, consultations, or follow-up visits. Maintain and update patient/customer databases accurately. Follow up on leads generated through marketing campaigns or social media. Keep a record of customer interactions, feedback, and outcomes. Coordinate with the marketing or front office team for patient conversions and campaigns. Achieve daily, weekly, or monthly call and conversion targets. Provide feedback to the management team on recurring issues or customer concerns.

Skills & Competencies:

Excellent verbal communication in English and local language(s). Good listening and interpersonal skills. Confidence in handling calls and convincing potential customers. Basic computer knowledge (Excel, CRM, call logs). Ability to multitask and handle pressure calmly. Positive attitude and team-oriented approach.

Qualifications:

Minimum 12th pass; Graduate preferred. 0-3 years of experience in telecalling, customer service, or call center operations. Experience in healthcare or service industry will be an advantage.

Work Schedule:

Full-time; general shift (can vary depending on organization needs).

Compensation:

As per industry standards and experience.
Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person