Job Description

A tele caller job description includes making outbound calls to prospects to promote products or services, handling inbound customer inquiries, explaining product benefits, and following up on leads. Key responsibilities also involve resolving customer issues, maintaining accurate customer records in a database. Essential skills include strong communication, persuasion, active listening, and basic computer/data entry skills. Job responsibilities

Make outbound calls to potential and existing customers to generate interest and leads. Explain product features, benefits, and pricing to prospective clients. Handle inbound calls, answer inquiries, and address customer concerns or complaints. Persuade customers to make purchases or schedule appointments. Follow up with leads and customers to ensure satisfaction and guide them through the sales funnel. Maintain accurate records of customer interactions and update contact information in a database, often using CRM software. Achieve daily, weekly, or monthly sales and call targets. Conduct market research to understand customer needs and trends. Collaborate with sales or support teams to improve the overall customer experience.
Required skills and qualifications

Communication:

Exceptional verbal and written communication skills are essential.

Interpersonal skills:

Strong ability to engage with customers and build rapport.

Resilience:

Ability to handle rejection and maintain a positive attitude.

Technical proficiency:

Basic computer skills for data entry are required.

Education:

A high school diploma is typically the minimum requirement, though a bachelor's degree can be a plus.

Experience:

Previous experience as a telecaller or in a similar customer service or sales role is often preferred.
Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: Remote