Job Description

Debt Recovery Telecaller A Debt Recovery Telecaller is responsible for contacting delinquent customers to collect outstanding payments. This role requires strong communication skills, persistence, and a professional demeanor to effectively resolve payment issues. Responsibilities: Contact delinquent customers via phone to remind them of outstanding balances Explain payment terms, due dates, and potential consequences of non-payment Negotiate payment plans and settlement agreements Resolve customer inquiries and complaints Maintain accurate records of customer interactions and payment history Meet or exceed collection targets Adhere to all relevant laws and regulations Skills and Qualifications: Excellent verbal and written communication skills Strong negotiation and persuasion skills Patience and persistence Ability to handle difficult customers and stressful situations Basic computer skills Experience in collections or customer service (preferred) Key Responsibilities: Outbound Calling: Initiate calls to delinquent customers to remind them of outstanding balances. Debt Collection: Persuade customers to make payments or set up payment plans. Negotiation: Negotiate with customers to find mutually agreeable payment solutions. Customer Service: Address customer inquiries and concerns in a professional and empathetic manner. Record Keeping: Maintain accurate records of customer interactions, payment history, and account status. Compliance: Adhere to all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Key Skills: Communication Skills: Excellent verbal and written communication skills to effectively convey information and persuade customers. Interpersonal Skills: Ability to build rapport and establish trust with customers, even in difficult situations. Problem-Solving Skills: Ability to identify and resolve customer issues and find solutions. Negotiation Skills: Strong negotiation skills to reach mutually beneficial agreements. Time Management Skills: Effective time management to prioritize tasks and meet deadlines. Resilience: Ability to handle rejection and maintain a positive attitude. Additional Considerations: Industry-Specific Knowledge: Understanding of the specific industry or type of debt being collected. Legal Compliance: Knowledge of relevant laws and regulations to avoid legal issues. Ethical Conduct: Adherence to ethical guidelines and practices in debt collection. Benefits: Competitive salary and commission structure Opportunities for career advancement Supportive work environment Comprehensive training and development programs If you are a highly motivated individual with strong communication and negotiation skills, and a commitment to ethical debt collection practices, we encourage you to apply for this challenging and rewarding position.

Job Type: Full-time

Pay: From
15,000.00 per month

Benefits:

Flexible schedule
Education:

Secondary(10th Pass) (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person