Job Description

About Us

We are a leading name in the automobile industry, known for delivering outstanding customer service and innovative automotive solutions. We are looking for a proactive and customer-focused

Customer Relationship Officer (CRO)

to manage client interactions and enhance customer satisfaction.

Key Responsibilities

Serve as the main point of contact for customers before, during, and after the sales process Ensure excellent customer service by handling inquiries, complaints, and follow-ups Maintain and update the customer database (CRM) regularly Coordinate test drives, service appointments, and vehicle delivery Assist in resolving customer concerns promptly and professionally Conduct regular follow-ups to ensure post-sale satisfaction Promote after-sales services, AMC plans, and service reminders Collaborate with sales, service, and finance teams to ensure seamless customer experience Monitor customer feedback and suggest improvements to management

Requirements

Bachelor's degree in Science/commerce/arts or related field 0-1 years of experience in customer service Excellent communication and interpersonal skills Customer-centric attitude with a problem-solving mindset Proficiency in MS Office and CRM tools Ability to multitask and handle a high-pressure environment Fluent in English/Hindi and Odia language
Job Type: Full-time

Pay: ?8,000.00 - ?10,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person