Job Description

Position: Telecaller

Department: Sales & Marketing

Location: Silver mall ( South tukoganj)

Employment Type: Full-Time

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our team. The ideal candidate will have excellent communication skills, a customer-centric approach, and a basic understanding of digital marketing concepts. This role involves reaching out to potential customers, explaining our products/services, and generating leads. The Telecaller will also collaborate with the digital marketing team to align telecalling efforts with online campaigns.

Key Responsibilities:

Make outbound calls to potential customers to introduce products/services.

Explain the features, benefits, and value propositions of the offerings.

Generate and qualify leads for the sales team.

Handle incoming calls from customers and address their queries.

Provide accurate information about products/services and promotions.

Work closely with the digital marketing team to understand ongoing campaigns.

Use insights from digital marketing efforts (e.g., social media, email campaigns) to tailor telecalling pitches.

Provide feedback on customer responses to improve digital marketing strategies.

Maintain a database of leads and update customer information regularly.

Follow up with potential customers to nurture leads and convert them into sales.

Build and maintain strong relationships with customers.

Ensure customer satisfaction by addressing concerns and providing solutions.

Prepare daily/weekly reports on call activities, lead generation, and conversions.

Share insights and feedback with the sales and marketing teams.

Qualifications:

Education: High school diploma or equivalent. A degree in Marketing, Business, or a related field is a plus.

Experience: 1-2 years of experience in telecalling, customer service, or sales. Freshers with excellent communication skills may also apply.

Digital Marketing Knowledge: Basic understanding of digital marketing concepts (e.g., SEO, social media, email marketing) is preferred.

Skills:

Excellent verbal communication and interpersonal skills.

Strong persuasion and negotiation abilities.

Proficiency in using CRM software and telecalling tools.

Ability to work in a fast-paced environment and meet targets.

Good problem-solving skills and a positive attitude.

Key Competencies:

Customer-focused mindset.

Ability to work independently and as part of a team.

Strong organizational and time management skills.

Adaptability to learn and implement new strategies.

Benefits:

Competitive salary with performance-based incentives.

Opportunities for career growth and skill development.

Exposure to digital marketing strategies and tools.

Friendly and supportive work environment.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

Day shift
Work Location: In person