Job Description

Key Responsibilities:

Outbound Calls:

Making calls to potential leads or existing customers to promote products or services, generate leads, or schedule appointments.

Inbound Calls:

Handling calls from customers, answering queries, resolving issues, and providing support.

Communication:

Effectively communicating with customers, using provided scripts and guidelines while adapting to individual needs.

Lead Generation:

Identifying potential customers and following up to convert interest into sales.

Customer Relationship Management (CRM):

Updating CRM systems with customer interaction details and lead information.

Sales and Customer Service:

Depending on the role, telecallers may be responsible for closing sales or providing customer service.

Documentation:

Maintaining accurate records of call interactions and updates in CRM systems.
Skills Required:

Excellent Communication Skills:

Strong verbal and written communication, including active listening and persuasive abilities.

Interpersonal Skills:

Ability to build rapport, establish positive relationships, and handle difficult conversations.

Patience and Empathy:

Understanding customer needs and concerns, and handling objections effectively.

Sales Skills (if applicable):

Ability to understand customer needs, present products or services effectively, and close sales.

Problem-Solving Skills:

Ability to resolve customer issues and find solutions.

Basic Computer Skills:

Proficiency in using CRM systems and other relevant software.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person