Job Description

Job Summary:

We are looking for a knowledgeable and customer-oriented

Female

Telecaller

to join our healthcare team specializing in

Nutraceuticals, Vitamins Supplements & Gut Microbiome Testing

. The Telecaller will be responsible for educating customers about our diagnostic services, assisting in product selection, scheduling tests, and supporting customers throughout their wellness journey. The ideal candidate must have strong communication skills, should be very proficient especially in speaking English, an interest in health and nutrition & the ability to explain scientific concepts in simple terms.

Key Responsibilities:

Make outbound calls to prospective and existing customers to promote Gut Microbiome testing and wellness products. Handle inbound calls from customers seeking information on tests, nutraceuticals, vitamins, and supplements. Educate customers on gut health, the benefits of microbiome testing, and how nutraceuticals support overall wellness. Assist customers in booking microbiome test kits, understanding sample collection procedures, and tracking their reports. Recommend suitable vitamins, supplements, and nutraceutical solutions based on customer needs (non-diagnostic guidance). Maintain accurate records of calls, customer details, and follow-ups in the CRM system. Provide post-test support by connecting customers with nutritionists or healthcare consultants when needed. Achieve weekly and monthly targets for calls, conversions, and product sales. Follow healthcare communication protocols and maintain strict confidentiality of customer health information. Coordinate with logistics and operations teams for kit dispatch, sample collection, and report delivery.

Skills and Qualifications:

Prior experience in telecalling, customer service, or healthcare advisory preferred. Knowledge or interest in nutrition, supplements or diagnostic servicesis highly desirable. Excellent verbal communication skills in [English/Hindi/Marathi]. Ability to explain scientific and wellness concepts in simple, easy-to-understand language. Strong listening, problem-solving, and rapport-building skills. Basic computer proficiency (MS Office, CRM systems, data entry). Empathy, patience, and a proactive customer-first attitude. Minimum qualification: 10th / 12th pass; graduation in Life Sciences, Nutrition, Biotech, or related fields is an advantage.

What We Offer:

In-depth training on nutraceuticals science, and product knowledge. A supportive and growth-driven work environment. Opportunities to advance into wellness advisory, nutrition support, or healthcare sales roles.
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Application Question(s):

Do you live in Mira Road or Bhayandar?
Experience:

Telemarketing: 1 year (Preferred)
Language:

English / Hindi / Marathi (Preferred)
Work Location: In person