Job Description

Telecaller in MedicalRole

A Telecaller in the medical field connects healthcare providers with patients, offering services like appointment scheduling, follow-ups, and patient support.

Key Responsibilities:1. Patient Interaction:

- Make outbound calls to patients or potential patients.

- Provide information about healthcare services, treatments.

2. Appointment Scheduling:

- Book appointments for patients with doctors.

- Confirm and remind patients about appointments.

3. Follow-ups:

- Conduct follow-up calls to check patient satisfaction, treatment progress.

4. Data Management:

- Update patient records, databases with call outcomes.

5. Customer Service:

- Address patient queries, concerns about healthcare services.

Requirements:1. Communication Skills:

- Good verbal, written communication for patient interaction.

2. Medical Knowledge:

- Basic understanding of medical terminology, healthcare services.

3. Technical Skills:

- Familiarity with CRM software, telecalling tools.

Benefits:

1. Job Stability: Growing demand in healthcare.

2. Skill Development: Improve communication, sales, customer service skills.

l

Skills to Succeed:

1. Empathy: Understanding patient concerns.

2. Product Knowledge: Familiarity with healthcare services/products.

3. Persistence: Handling rejections, follow-ups.

Job Type: Full-time

Work Location: In person