Job Description

Role Overview:

As a Telecaller, you'll play a crucial role in connecting with potential clients, guiding them through their jewelry journey, and ensuring they have a remarkable experience. Your mission is to convert leads into satisfied customers by leveraging your communication skills, empathy, and relationship-building abilities.

Key Responsibilities :

Client Communication:

Reach out to leads provided, offering detailed information about our stunning jewelry collection according to our Standard Operating Procedures (SOPs). Use empathetic communication to understand and address client needs, ensuring a personalized and engaging conversation.

Record Keeping:

Maintain accurate records of client interactions, including inquiries, comments, and actions taken, using our CRM system. Ensure follow-ups are conducted to confirm that clients' requests have been addressed appropriately.

Relationship Building:

Develop and nurture relationships with clients to facilitate upselling opportunities and enhance customer satisfaction. Aim to build lasting connections that encourage repeat business and referrals.

Sales Conversion:

Convince leads to visit our store and view their desired jewelry, working closely with store personnel to coordinate appointments and sales. Assist in closing sales by providing detailed information and facilitating a seamless shopping experience.

Store Coordination:

Communicate customer requirements and preferences to the store team, ensuring they have all necessary details to assist clients effectively.
Job Type: Full-time

Pay: From ?15,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person