Job Description

- Telecaller Executive

Key Responsibilities

Customer Interaction:

Engage with customers over the phone to address inquiries, resolve issues, and provide information about products or services.

Call Handling:

Manage a high volume of incoming and outgoing calls efficiently while maintaining professionalism and courtesy.

Information Processing:

Record and update customer information accurately in the database during and after each call for future reference.

Problem Resolution:

Identify customer concerns, escalate complex issues to the appropriate department, and follow up to ensure prompt resolution.

Sales Support:

Assist in promoting products or services, cross-selling, and upselling to maximize revenue opportunities.

Feedback Collection:

Gather feedback from customers to improve services, products, or overall customer experience.
Required Skills and Qualifications

Communication Skills:

Excellent verbal communication skills with a clear and pleasant speaking voice.

Customer Service Experience:

Prior experience in a customer-facing role, handling inquiries, complaints, or sales.

Empathy and Patience:

Ability to empathize with customers, remain patient, and stay calm under pressure.

Computer Proficiency:

Basic computer skills to navigate software systems, input data, and use communication tools.

Problem-Solving Abilities:

Strong analytical skills to identify issues, evaluate options, and implement solutions.

Adaptability:

Flexibility to adapt to different customer personalities, situations, and changing work environments.

Year of Experience Required:

2-5Yrs

Education Details Required:

Diploma,BE- Electronics/ Electrical ,B.com,MBA- Sales &Marketing

CTC Details - 1.80L-3.00L

Immediate Joiner Required

Job Type: Full-time

Pay: ?17,000.00 - ?20,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person