Job Description

Responsibilities:

Outbound Calling:

Making a high volume of calls to potential customers to introduce products or services, explain their benefits, and generate interest.

Lead Generation:

Identifying and qualifying potential customers (leads) for further sales follow-up.

Sales Conversion:

Persuading customers to make purchases, schedule appointments, or take other desired actions.

Inbound Call Handling:

Answering incoming calls from customers, addressing their questions, and resolving issues.

Customer Relationship Management (CRM):

Maintaining accurate records of customer interactions, updating contact information, and managing leads.

Sales Target Achievement:

Meeting or exceeding daily/weekly/monthly sales targets and contributing to team goals.

Product Knowledge:

Staying up-to-date on product information, features, and benefits to effectively communicate with customers.

Complaint Resolution:

Handling customer complaints professionally and escalating them to the appropriate department when necessary.

Reporting:

Maintaining call logs, recording sales data, and providing regular updates to supervisors or team leads.

Market Research:

May conduct market research to understand customer needs and preferences, and gather feedback on products or services.
Skills Required:

Communication Skills:

Excellent verbal and written communication skills are essential for engaging with customers effectively.

Persuasion and Negotiation:

The ability to persuade customers, handle objections, and close sales.

Active Listening:

Paying close attention to customer needs and understanding their requirements.

Sales Techniques:

Familiarity with sales processes, closing techniques, and lead management.

Customer Relationship Management (CRM):

Proficiency in using CRM software to manage customer data and interactions.

Time Management:

The ability to manage a high volume of calls and meet deadlines.

Problem-Solving:

Identifying and resolving customer issues and concerns.

Technical Skills:

Basic computer skills for data entry, record-keeping, and using CRM systems.

Product Knowledge:

Understanding the features and benefits of the products or services being offered.
Job Type: Full-time

Pay: ₹8,693.28 - ₹15,000.00 per month

Schedule:

Day shift
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Technical support: 1 year (Preferred) tele sales: 1 year (Preferred) total work: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Application Deadline: 14/04/2024
Expected Start Date: 07/10/2025