Job Description

he Hospital Tele-Operator is responsible for managing all incoming and outgoing telephone communications in a professional, courteous, and timely manner. They serve as the first point of contact for callers and help direct them to the appropriate departments, doctors, or hospital services.

Key Responsibilities

:

Call Handling

: Answer all incoming calls promptly and professionally. Direct calls to the correct department, doctor, or personnel as requested. Handle emergency calls and ensure they are routed immediately to the concerned team. Maintain a calm and composed tone, even during high-pressure or emergency calls.

Information Management

: Provide basic information about hospital services, OPD timings, doctor availability, visiting hours, etc. Maintain updated directories of hospital extensions, doctors, departments, and emergency contacts. Record messages accurately and ensure timely delivery to the intended recipient.

Coordination Support

: Coordinate with reception, OPD desks, IPD, emergency, and ambulance services as needed. Assist in making internal announcements or pages via PA systems if required. Report any technical issues with the telephone system to IT/maintenance promptly.

Customer Service

: Handle patient and family queries with empathy, clarity, and politeness. Ensure all calls are handled with confidentiality and professionalism. Escalate complaints or sensitive issues to the supervisor or relevant authority.
Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Telecommunication: 1 year (Required)
Language:

Hindi (Required) English (Required)
Work Location: In person