Job Description

A school telecaller contacts prospective parents and students by phone to promote the school's programs and services, provides information about admissions, fees, and enrollment, and schedules appointments. Key responsibilities include making outbound calls, answering inbound queries, updating student records in a CRM, and collaborating with the admissions team. The role requires strong verbal communication, active listening, data entry skills, and familiarity with CRM software to build rapport and drive enrollment. Key Responsibilities

Outbound Calling:

Make calls to potential students and parents to introduce educational programs, explain school benefits, and encourage enrollment.

Inbound Query Handling:

Answer incoming calls from interested individuals, providing accurate information about courses, fees, admission procedures, and school facilities.

Record Keeping:

Maintain detailed records of all interactions and follow-ups in a Customer Relationship Management (CRM) system.

Appointment Scheduling:

Schedule follow-up meetings, counseling sessions, or school visits for prospective students and their parents.

Collaboration:

Work closely with the admissions and counseling teams to ensure a smooth and efficient enrollment process.

Information Dissemination:

Stay updated on the school's latest courses, offerings, and policies to provide accurate information to inquirers.

Follow-Up:

Conduct follow-up calls to ensure prospective students have all the information they need and to encourage them to complete the enrollment process.
Required Skills & Qualifications

Communication:

Excellent verbal communication skills, an ability to communicate clearly and persuasively, and a professional telephone etiquette.

Interpersonal Skills:

Ability to build rapport, show empathy, and handle objections effectively.

Technical Proficiency:

Basic computer skills and familiarity with CRM software and telecommunication systems.

Problem-Solving:

Capability to address customer queries, resolve concerns, and provide appropriate solutions.

Active Listening:

The ability to listen attentively to understand the needs and concerns of potential students and parents.

Organization:

Strong time management and organizational skills to handle a high volume of calls and manage a database effectively.

Education:

A high school diploma or equivalent is often the minimum requirement, with a degree in a related field being a plus.

Experience:

Previous experience in a telecalling, customer service, or sales role is often preferred.
Job Type: Full-time

Pay: ₹15,117.00 - ₹18,043.15 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person