Job Description

JOB PURPOSE:

Provide timely and accurate information to customer enquiries, support sales and business development departments, escalate to respective dept. & update database of complaints and enquiry

ESSENTIAL JOB FUNCTIONS

Communication

Respond customer complaints or enquiry via phone, email,?mail, or social media and calls to concerned departments, if required

Greet customers warmly and ascertain problem or reason for calling.

Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.

Maintain the tracker for enquiry follow up.

Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.

Provide Information about new schemes and promotions to existing customers and well-wishers.

Maintaining registers

Keep records of customer complaint, register all complaints with bill details.

Customer service and complaints

Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.

Maintain high customer satisfaction pre & post sales.

After sales and service

Coordinate with marketing Staff regarding the complaints while collection of feedback, ensure the follow up call.

Customer feedback taking the feedback after sales/service

SKILLS / BEHAVIORAL COMPETENCIES

Good communications skills

Ability to listen and active problem-solving skills

Good interpersonal skills

Ability to handle pressure

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Secondary(10th Pass) (Preferred)
Language:

English (Preferred)
Work Location: In person