Job Description

: Tele Caller

Company: Wordcraft Legal Translations (UAE)

Work Location: Evergo Tours Office, Parammal, Ramanattukara

(Backend Office of Wordcraft Legal Translations)

About the Company

Wordcraft Legal Translations is a trusted and fast-growing UAE-based company providing certified legal translation and content solutions across various sectors. Our backend operations are managed from Evergo Tours' office in Parammal, Ramanattukara--ensuring high efficiency, accuracy, and timely delivery in all our services.

We are dedicated to delivering high-quality customer experiences and solutions. As part of our growing team, we are looking for passionate and professional Tele Caller to assist our UAE-based clients.

Responsibilities

Make outbound calls to prospective and existing customers. Handle inbound calls and respond to customer enquiries professionally. Explain company services clearly and accurately. Follow up on leads and maintain call records. Update customer details and call outcomes in CRM or tracking systems. Coordinate with the CSR / sales team when required. Achieve daily and monthly calling targets.

Requirements

3-4 yr experience in telecalling or customer service experience is required Good communication skills in English Basic computer knowledge (MS Word, email, CRM tools). Ability to handle customers politely and confidently.

Skills

Clear voice and professional phone etiquette

Active listening skills

Time management

Basic typing and data entry

Working -

On Site/ Hybrid/ Work from Home

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: Hybrid remote in Ramanattukara, Kerala