Job Description

Make outbound calls to potential and existing customers to promote products, services, or campaigns. Answer inbound calls from customers to address inquiries, resolve issues, and provide information. Maintain detailed records of calls, customer feedback, and outcomes in the database. Achieve daily, weekly, and monthly targets for call volume, lead generation, or sales. Follow up with leads or customers as necessary to close deals or ensure satisfaction. Understand customer needs and suggest appropriate products or services. Handle complaints professionally and escalate issues to the appropriate department when required. Collaborate with the sales or support team to improve customer engagement strategies. Stay updated on product knowledge, company policies, and industry trends. Adhere to call scripts, protocols, and compliance guidelines during interactions.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off
Language:

Hindi (Required) English (Required)
Work Location: In person