Tele Caller Executive

Year    KL, IN, India

Job Description

Job Summary:



We are looking for a proactive and persuasive

Tele Caller

who can confidently handle inbound and outbound calls to potential patients. The main goal is to

maximize conversion rates

, ensuring a high percentage of inquiries lead to actual

patient walk-ins

and bookings. This role requires excellent communication skills, patience, empathy, and a strong ability to build trust and rapport with callers.

Key Responsibilities:



Make outbound calls to follow up on leads, inquiries, or missed appointments. Respond promptly to incoming calls and provide accurate information about clinic services, doctors, treatment options, and offers. Build strong rapport with callers and understand their pain points or concerns. Explain the benefits of visiting the clinic and encourage bookings or walk-ins. Maintain detailed records of all calls, outcomes, and follow-up actions in the CRM system. Coordinate with the front desk and doctors to ensure smooth follow-through on booked appointments. Handle objections and convert hesitant callers into confirmed patients. Provide timely reminders or confirmation calls to minimize appointment no-shows. Maintain a conversion target (calls to walk-in ratio) and strive to meet or exceed it. Share feedback from callers that may help improve clinic services or patient experience.

Key Skills & Competencies:



Excellent verbal communication in English, Malayalam, Arabic (additional priority) Convincing and persuasive speaking ability Patient, empathetic, and good listening skills Basic computer skills (CRM, MS Excel) Ability to handle pressure and meet daily targets Prior experience in healthcare/clinic/hospital tele-calling is an added advantage

Qualifications:



Minimum HSC/Graduate in any discipline 1+ year experience in tele-calling or customer service (preferred in healthcare or wellness sector)
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Application Question(s):

Are you willing to work on Sundays on rotational shift basis? What is your salary expectation?
Experience:

tele sales: 1 year (Preferred)
Language:

English (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD4353808
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KL, IN, India
  • Education
    Not mentioned
  • Experience
    Year