: A telecaller communicates with customers via phone to promote products, services, gather information, or conduct surveys.
Primary Duties
:
Make outbound calls or handle inbound calls.
Promote products/services and encourage customer engagement (e.g., purchases or subscriptions).
Provide information and address customer queries.
Follow up on previous interactions or sales leads.
Skills Required
:
Strong communication skills, both verbal and written.
Professional and friendly demeanor.
Active listening abilities.
Persuasion and negotiation skills.
Adaptability to different customer responses or moods.
Knowledge
:
In-depth understanding of the products or services being offered.
Awareness of customer needs and preferences.
Objective
: The main goal is to encourage desired customer actions, such as making a purchase, subscribing, or attending events.
Handling Rejection
: Telecallers must handle rejection or negative responses with professionalism and resilience.
Work Environment
: Often employed in call centers, sales departments, or marketing teams.
Tools
: May use CRM software, telephony systems, or scripts to manage calls and track interactions.