Job Description

We are hiring

Teller / Caller

professionals to join our customer support and sales team in the

health insurance and mutual fund services

sector. This is an excellent opportunity for individuals with strong communication skills and a customer-first mindset to build a long-term career in the BFSI (Banking, Financial Services & Insurance) domain.

Key Responsibilities:

Make

outbound calls

to clients for policy renewals, investment updates, SIP follow-ups, and documentation. Handle

inbound calls

and assist clients with queries related to health insurance policies, mutual fund accounts, claims, NAVs, and premium payments. Educate customers on financial products and help them make informed decisions. Maintain updated records of customer interactions in the CRM system. Coordinate with internal departments to ensure resolution of customer issues and service requests. Ensure adherence to compliance and regulatory guidelines during all customer interactions. Achieve daily/weekly call and performance targets.

Requirements:

Minimum qualification: Graduation preferred. Excellent

verbal communication skills

in English and regional language(s). Basic understanding of

health insurance

,

mutual funds

, or willingness to learn. Proficiency in MS Office and CRM tools. Freshers are welcome; prior experience in

telecalling

,

BPO

, or

insurance sales

is a plus.

Benefits:

Fixed salary + performance-based incentives Career growth opportunities in the financial services industry Positive and supportive work environment

How to Apply:

Interested candidates can apply directly through Indeed or send their updated resume to

[Insert HR email/contact details]

.

Job Types: Full-time, Permanent

Pay: ?100,000.00 - ?200,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Paid sick time
Schedule:

Day shift Morning shift
Language:

Malayalam (Preferred) English (Preferred)
Work Location: In person