Job Description

Key Responsibilities

- Respond promptly to customer queries via phone, email, or chat in Hindi and English. - Assist customers with installation, configuration, and troubleshooting of vehicle
tracking devices.

- Provide step-by-step guidance on the usage of tracking devices and mobile/web
platforms.

- Address and resolve technical issues by coordinating with the technical team if
necessary.

- Handle complaints and provide appropriate solutions in a timely manner. - Ensure customer satisfaction through follow-ups and resolution confirmation. - Maintain logs of customer interactions and issues. - Provide feedback to the development and operations team to enhance product and
service quality.

- Educate customers on the features and benefits of vehicle tracking devices. - Conduct virtual or on-site demonstrations as required. - Coordinate with internal teams (technical, sales, and operations) to ensure seamless
service delivery.

- Contribute to team meetings to enhance support strategies.
Requirements

Educational Qualifications

Minimum: Bachelor's degree or equivalent.
Skills

- Fluency in Malayalam, Hindi and English (verbal and written). - Excellent communication and interpersonal skills. - Technical aptitude to understand and explain GPS tracking devices. - Proficiency in using CRM software and basic computer applications (MS Office).
Experience

1-3 years of experience in customer support or a technical helpdesk role. Experience in the vehicle tracking or telematics industry is a plus.
Other Attributes

- Ability to work in a fast-paced environment and handle multiple tasks. - Strong problem-solving and organizational skills. - Customer-focused with a proactive attitude.
Work Location

Kochi

Employment Type

Full-time

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

Day shift
Work Location: In person