Make outgoing calls to patients/customers to explain services and appointments
Receive incoming calls and answer queries politely and clearly
Provide correct information about consultations, treatments, timings, and charges
Fix appointments and follow up with patients/customers when required
Maintain call records and update basic details in registers or systems
Handle calls patiently and maintain a positive and professional attitude
Coordinate with doctors and front office staff when needed
Follow company guidelines and maintain confidentiality
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