Job Description

. Role Overview

The Telecaller will be responsible for handling inbound and outbound calls, providing information to patients, assisting with appointments, following up on patient enquiries, and supporting hospital communication activities.

2. Key ResponsibilitiesA. Patient Communication

Handle all incoming calls professionally and provide accurate information. Assist patients in booking appointments, doctor consultation slots, and service enquiries. Provide details about hospital services, departments, and timings.

B. Follow-Ups & Reminders

Make outbound calls for appointment reminders and follow-up calls. Update patients regarding reports, schedules, or rescheduling. Call patients for feedback after consultations/admissions (if required).

C. Lead & Enquiry Management

Maintain call logs and enquiry details in the system. Follow up with leads generated through campaigns or referrals. Coordinate with marketing or front office teams for enquiry closures.

D. Communication & Coordination

Coordinate with doctors, reception, and nursing teams for patient information. Provide real-time updates to the management when needed. Maintain confidentiality of patient information at all times.

3. Skills & Competencies

Excellent communication skills (English, Hindi, and local language preferred). Good telephone etiquette and patience while speaking to patients. Basic computer knowledge (MS Office, hospital software/ECW preferred). Ability to handle stressful or emotional patient situations politely.

4. Qualifications

PUC / Any Graduate 0-2 years of experience in hospital telecalling or customer service Freshers with good communication can also apply

5. Personal Attributes

Polite, patient, and empathetic Good listening skills Ability to multitask Positive attitude and professional behaviour
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Leave encashment
Work Location: In person