Job Description

Key Responsibilities :

Client Communication:

? Reach out to leads provided, offering detailed information about our stunning jewelry

collection according to our Standard Operating Procedures (SOPs).

? Use empathetic communication to understand and address client needs, ensuring a

personalised and engaging conversation.

Record Keeping:

? Maintain accurate records of client interactions, including inquiries, comments, and

actions taken, using our CRM system.

? Ensure follow-ups are conducted to confirm that clients' requests have been addressed

appropriately.

Relationship Building:

? Develop and nurture relationships with clients to facilitate upselling opportunities and

enhance customer satisfaction.

? Aim to build lasting connections that encourage repeat business and referrals.

Sales Conversion:

? Convince leads to visit our store and view their desired jewelry, working closely with

store personnel to coordinate appointments and sales.

? Assist in closing sales by providing detailed information and facilitating a seamless

shopping experience.

Store Coordination:

? Communicate customer requirements and preferences to the store team, ensuring they

have all necessary details to assist clients effectively.

Job Type: Full-time

Pay: From ?12,000.00 per month

Work Location: In person