Job Description

Key Responsibilities:

Outbound Calling

:

Sales Calls

: Contacting potential customers to introduce and sell products or services.

Lead Generation

: Identifying and qualifying potential sales leads.

Appointment Setting

: Scheduling meetings or appointments for sales representatives.

Promotional Calls

: Informing customers about new products, services, promotions, or events.

Inbound Calling

:

Customer Support

: Answering incoming calls from customers, addressing their queries, and resolving issues.

Order Processing

: Assisting customers in placing orders or providing information about order status.

Service Inquiries

: Responding to inquiries about services offered and providing detailed information.

Survey and Research Calls

:

Market Research

: Conducting surveys to gather information on customer preferences, feedback, and market trends.

Customer Feedback

: Collecting feedback on products, services, or overall customer satisfaction.

Record Keeping

: Maintaining accurate and up-to-date records of customer interactions, feedback, and sales.

Data Entry

:

Follow-Up Activities

:

Follow-Up Calls

: Contacting customers for follow-up on previous interactions or sales leads.

Reminder Calls

: Reminding customers about appointments, renewals, or payments.

Feedback Collection

: Following up with customers to gather feedback after a service or sale.

Sales Support

:

Cross-Selling and Upselling

: Suggesting additional products or services that complement the customer's current selection.

Customer Retention

: Engaging with existing customers to ensure continued satisfaction and loyalty.
Skills Required:

Communication Skills

: Clear and effective verbal communication skills are essential for engaging with customers and conveying information persuasively.

Active Listening

: The ability to listen to customers' needs and respond appropriately.

Sales Ability

: Persuasive skills to promote and sell products or services.

Customer Service Orientation

: A friendly and professional approach to handling customer inquiries and complaints.

Problem-Solving Skills

: The ability to handle difficult situations and find solutions to customer issues.

Technical Proficiency

: Familiarity with telecommunication systems and CRM software.
Qualifications:

Education

: PUC

Experience

: Fresher
Work Environment:

Call Centers

: Telecallers often work in call centers or customer service departments. These environments are typically fast-paced and target-driven.

Remote Work

: With advancements in technology, many telecalling positions can now be performed remotely, allowing flexibility in the work location.
Career Path:

Starting as a Telecaller, individuals can progress to roles such as Senior Telecaller, Team Leader, or Supervisor. With experience, they may advance to managerial positions in sales or customer service or move into specialized roles in market research or business development.

Challenges:

Rejection and Stress

: Dealing with frequent rejection from customers and maintaining a positive attitude can be challenging.

Meeting Targets

: Achieving sales quotas or call targets can be demanding, requiring persistence and motivation.

Monotony

: The repetitive nature of the job can lead to monotony for some individuals.
Tips for Success:

Stay Positive

: Maintain a positive attitude, even in the face of rejection.

Know Your Product

: Be knowledgeable about the products or services you are promoting to answer customer questions confidently.

Listen Actively

: Pay attention to customer needs and tailor your approach to their specific situation.

Stay Organized

: Keep track of your calls, leads, and follow-ups to manage your workload effectively.

Seek Feedback

: Continuously seek feedback and training to improve your skills and performance.
Job Types: Full-time, Fresher, Internship

Pay: ₹9,870.92 - ₹35,235.93 per month

Ability to commute/relocate:

Mathikere, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Secondary(10th Pass) (Preferred)
Language:

English (Preferred) Telugu, kannada, hindi (Preferred)
Location:

Mathikere, Bengaluru, Karnataka (Preferred)
Work Location: In person