Formonex Solutions is looking for a dynamic and enthusiastic
Telecaller Executive
to join our communication and counselling team. The ideal candidate will be responsible for handling inbound and outbound calls, guiding prospective clients (business leads) and students through our services, and converting inquiries into opportunities.
You will play a crucial role in promoting our offerings in
Digital Marketing, Web/App Development, Data Analytics, and Training Programs
.
Key Responsibilities:
Make outbound calls to potential clients and students based on leads provided
Explain company services clearly and effectively over phone/video
Counsel students on training programs and help them choose the right course
Guide business clients through our service offerings and generate interest
Handle incoming inquiries via phone, email, or chat with professionalism
Maintain call logs, update CRM systems, and track lead status
Follow up with leads to ensure high conversion and satisfaction
Achieve daily/weekly/monthly targets for calls and conversions
Required Skills & Qualifications:
0-3 years of experience in telecalling, customer service, or counselling
Excellent verbal and written communication skills in English and regional languages
Strong persuasion and interpersonal skills
Basic computer knowledge (MS Office, CRM tools, Google Sheets)
Ability to listen patiently and solve queries effectively
Positive attitude, self-motivated, and result-oriented
Nice to Have:
Experience in EdTech, career counselling, or B2B services
Familiarity with tools like Zoho CRM, Freshdesk, or similar platforms
Understanding of digital services and training programs
Why Join Formonex Solutions?
Work in a fast-growing tech and education company
Opportunity to grow into senior counselling or sales roles
Supportive and team-oriented work environment
Incentives for performance and lead conversions
If you're passionate about helping others, enjoy speaking with people, and want to be part of a future-focused team, apply now and grow with Formonex Solutions!
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Provident Fund
Ability to commute/relocate:
Jayanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education: