Job Description

Key Responsibilities:

Outbound Calling:

Making a high volume of calls to potential customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule an appointment.

Inbound Handling:

Answering incoming calls from customers, addressing their inquiries, resolving complaints, and providing support.

Product Knowledge:

Staying up-to-date on product features, benefits, and pricing to effectively communicate with customers.

Customer Interaction:

Building rapport with customers, understanding their needs, and providing appropriate solutions or services.

Sales and Targets:

Meeting daily, weekly, or monthly call targets and achieving sales or engagement goals.

Record Keeping:

Maintaining accurate records of customer interactions, updating customer information, and documenting call outcomes.

Problem Solving:

Resolving customer issues and complaints in a professional and efficient manner.

Communication:

Effectively communicating with customers, using persuasive language, and adapting to different customer personalities.

Compliance:

Adhering to company policies, telecalling scripts, and relevant regulations.

Skills and Qualifications:

Communication Skills:

Excellent verbal communication skills, including clear pronunciation, active listening, and persuasive language.

Qualification:

Any Degree.

Persuasion and Negotiation:

Ability to influence customers, handle objections, and close sales.

Customer Service Orientation:

A positive attitude, empathy, and a focus on providing excellent customer service.

Problem-Solving Skills:

Ability to identify and resolve customer issues efficiently.

Technical Skills:

Basic computer skills and familiarity with telecommunications technology.

Organization and Time Management:

Ability to manage a high volume of calls, prioritize tasks, and meet deadlines.

Adaptability:

Ability to adapt to different customer personalities and situations.

Sales Acumen:

Understanding of sales processes and techniques.

Job Type: Full-time

Pay: ?500,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Schedule:

Day shift
Application Question(s):

How many years of experience you have as a telecaller? Do you have experience handling inbound customer calls, addressing inquiries, and resolving complaints? What is the duration of your notice period? What is you current CTC? What is your expected CTC?
Education:

Bachelor's (Preferred)
Work Location: In person