Proactively make outbound calls to customers who have recently purchased our products/services to solicit feedback.
Collect and Record Feedback:
Engage customers in meaningful conversations to gather detailed feedback about their experience. Document feedback accurately in the designated database or CRM system.
Address Customer Concerns:
Listen actively to customer concerns or issues raised during feedback calls. Provide basic assistance or escalate complex issues to the relevant department for resolution.
Ensure Customer Satisfaction:
Follow up on any unresolved customer issues to ensure a satisfactory resolution and improve overall customer satisfaction.
Maintain Professionalism:
Represent the company professionally and courteously during all customer interactions. Adhere to scripts or guidelines provided for consistent messaging.
Meet Feedback Targets:
Achieve daily/weekly/monthly targets for the number of feedback calls made and completed.
Report Analysis:
Collaborate with the customer service or sales team to analyze feedback trends and provide insights for product/service enhancements.
Customer Relationship Building:
Build rapport with customers during feedback calls to encourage future interactions and promote customer loyalty.
Adhere to Quality Standards:
Maintain high-quality standards in communication and feedback collection processes to uphold the company's reputation.
Requirements:
Excellent verbal communication skills and a clear telephone voice.
Proven experience in customer service, telemarketing, or telecalling roles preferred.
Ability to empathize with customers and resolve issues effectively.
Strong listening and problem-solving skills.
Basic computer skills for data entry and CRM usage.
Ability to work independently and manage time effectively.
Job Type: Full-time