Job Description

A Telecaller in a clinical or healthcare setting plays a pivotal role in facilitating communication between patients and healthcare providers. Their primary responsibilities include:

Patient Interaction

: Engaging empathetically with patients to understand their healthcare needs and directing them to appropriate medical services. sewainternational.org

Appointment Coordination

: Scheduling and managing patient appointments, ensuring timely consultations with healthcare professionals.

Information Management

: Accurately recording patient interactions, inquiries, and feedback, maintaining up-to-date databases for future reference.

Issue Resolution

: Addressing patient concerns or complaints promptly, escalating unresolved issues to relevant departments for further action.

Follow-Up Communication

: Conducting follow-up calls to monitor patient satisfaction, remind them of upcoming appointments, or provide necessary information.

Promotion of Services

: Informing patients about available healthcare services, new treatments, or wellness programs that may benefit their health.

Compliance Adherence

: Ensuring all communications comply with healthcare regulations and patient confidentiality protocols.
Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person