Job Description

We are looking for a motivated and customer-focused Telecaller to join our team. The Telecaller will be responsible for making outbound calls to potential or existing customers, answering queries, and providing information about our products or services. You will play a key role in building customer relationships and driving business growth through effective communication.

Key Responsibilities:

Make outbound calls to prospective customers to promote products/services. Answer incoming calls from customers to resolve queries and provide information. Maintain a database of customer information and call records. Follow up with leads/customers as necessary. Meet daily, weekly, and monthly call targets. Maintain a polite, professional, and friendly tone with customers. Gather customer feedback and report to the team. Work closely with the sales and marketing teams to improve conversion rates. Follow communication scripts and company policies.

Requirements:

Education: High school diploma or equivalent; bachelor's degree preferred. Experience: 2 years of experience as a telecaller or in a similar role.

Skills:

Excellent verbal communication skills in [preferred language(s)]. Good listening skills and customer-oriented mindset. Basic computer knowledge (MS Office, CRM tools). Ability to handle rejection and remain calm under pressure. Strong work ethic and time management.

Preferred Qualifications:

Prior experience in telesales, customer service, or call center operations. Multilingual abilities (if required for the role). Familiarity with CRM systems.
Job Type: Full-time

Pay: Up to ?25,000.00 per month

Benefits:

Health insurance
Work Location: On the road