Job Description

Senior Outbound Telecalling Executive (AI-Enabled Calling Program)

Language Needed: Marathi + Hindi + Gujrati + English

Location

Remote / Hybrid - India

Experience Required

3 - 6 years

in outbound telecalling / inside sales / customer onboarding calls

Employment Type

Full-time

Role Overview

We are hiring an experienced outbound telecalling executive to engage prospective customers through structured calling campaigns. The role involves executing scripted outbound calls, validating customer information, recording call outcomes in CRM systems, and supporting AI voice agent training by ensuring high-quality call data.

This is a hands-on calling role with exposure to next-generation AI-enabled calling platforms.

Key Responsibilities

Execute daily outbound calling campaigns using predictive / auto dialers Follow structured call scripts and customer engagement workflows Validate customer details and eligibility during calls Record call outcomes and notes in CRM / lead management systems Handle customer objections and drive conversions Escalate complex queries to supervisors when required Ensure consent and compliance during customer interactions Participate in call audits and quality improvement sessions Support AI training by tagging and classifying call recordings

Required Skills & Experience

3+ years of outbound telecalling / inside sales experience Proven ability to handle high-volume calling campaigns Experience using dialer software and CRM systems Strong communication skills in Hindi and English Ability to follow structured scripts and workflows Understanding of customer onboarding / lead conversion processes Basic computer proficiency and documentation skills

Preferred Skills

Experience in multilingual calling (Hindi / Gujarati / Marathi) Exposure to AI voice bot or automated calling environments Experience in MSME / B2B customer onboarding calls

Compensation

Competitive fixed salary + performance incentives

Job Type: Full-time

Pay: ?25,000.00 - ?50,000.00 per month

Benefits:

Health insurance
Experience:

Total: 5 years (Required) Telecommunication: 3 years (Required)
Work Location: In person