Job Description

1. Job Purpose

The Telecaller is responsible for handling patient inquiries, scheduling appointments, conducting

follow-ups, and supporting clinic growth by converting leads into consultations while maintaining

ethical communication and patient confidentiality.

2. Key Responsibilities

A. Call Handling

? Handle inbound calls professionally and promptly

? Make outbound calls for:

? Appointment confirmations and reminders

? Follow-ups on inquiries and missed calls

? Post-treatment feedback

? Package renewals and promotions

B. Appointment & Lead Management

? Understand patient concerns and suggest consultation with dermatologist

? Book, reschedule, and cancel appointments accurately

? Update lead status in CRM or call register

? Coordinate appointment details with reception staff

C. Patient Communication

? Explain clinic services, doctors, and procedures in simple, non-medical language

? Address common patient objections politely and confidently

? Maintain empathetic, calm, and courteous communication

? Ensure high patient satisfaction through positive interactions

D. Documentation & Reporting

? Maintain accurate call logs and patient details

? Track follow-up schedules and call outcomes

? Submit daily call and conversion reports

E. Ethics, Privacy & Compliance

? Maintain patient confidentiality at all times

? Avoid providing medical advice or treatment guarantees

? Follow clinic policies, scripts, and SOPs

3. Skills & Competencies

Essential Skills

? Good verbal communication skills

? Basic computer and CRM knowledge

? Active listening and problem-solving abilities

? Polite, patient-focused attitude

Preferred Skills

? Experience in healthcare or clinic telecalling

? Multilingual communication skills

? Basic sales or customer service experience

4. Educational Qualification

? Minimum: 12th Pass / Graduate

? Healthcare, Derma or customer service background preferred

5. Experience

? 0-2 years in telecalling, customer service, or healthcare setting

? Freshers with good communication skills may apply

6. Working Conditions

? Office-based role

? Use of phone, computer, and CRM software

? Shift timings as per clinic schedule

Job Type: Full-time

Pay: ₹9,775.67 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person