Job Description

Job Title: TelecallerJob Responsibilities:

Outbound Calls

: Make outbound calls to potential and existing patients to inform them about the clinic's services, offers, and promotions.

Appointment Scheduling

: Schedule appointments for patients over the phone, ensuring accurate data entry and follow-up.

Follow-Up Calls

: Conduct follow-up calls to remind patients of upcoming appointments, confirm their attendance, and gather feedback on services received.

Handling Inquiries

: Respond to inbound calls and provide information about services, treatments, pricing, and appointment availability.

Lead Generation

: Identify and generate leads by reaching out to prospective patients and converting inquiries into appointments.

Maintaining Records

: Update and maintain patient call records and appointment schedules in the clinic's database.

Feedback Collection

: Collect and document patient feedback to help improve clinic services and patient satisfaction.

Customer Service

: Address patient queries and concerns with a focus on providing excellent customer service.
Job Roles:

Serve as a key point of contact for patients via phone. Facilitate communication between patients and the clinic. Contribute to the clinic's growth by generating and managing leads.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Leave encashment
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person