Job Description

Job Title:

Telecaller

Location:

Peeragarhi

Department:

Sales

Employment Type:

Full-time

Job Summary:

We are seeking a motivated and persuasive

Telecaller

to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, generating leads, providing product or service information, and ensuring a positive customer experience. Strong communication skills, a pleasant phone manner, and a target-driven attitude are essential.

Key Responsibilities:

Make outbound calls to prospective customers from provided leads or lists. Introduce the company's products or services clearly and effectively. Understand customer requirements and provide appropriate solutions. Handle customer inquiries, objections, and follow-ups professionally. Maintain accurate and updated records of all calls, leads, and customer interactions in the CRM system. Achieve or exceed daily and monthly targets for call volume, appointments, or conversions. Collaborate with the sales and marketing teams to optimize calling strategies. Maintain a polite, professional, and enthusiastic demeanor in all interactions. Report regularly to the team lead or manager on progress and challenges.

Qualifications & Skills:

Minimum educational qualification: [High School] Proven experience as a telecaller, customer support executive, or in a similar role is a plus. Excellent verbal communication skills in [English / Local Language]. Strong persuasion and negotiation abilities. Basic computer skills, especially in using MS Office and CRM tools. Ability to handle rejection and stay motivated. Good time management and organizational skills. A customer-first attitude with patience and empathy.

Preferred Attributes:

Positive attitude and a target-driven approach. Ability to work independently as well as in a team environment. Previous experience in [Industry - e.g., Insurance, Education, Real Estate, FMCG, etc.] is desirable.

Benefits:

Competitive salary + Performance incentives Training and skill development programs Friendly work environment Career growth opportunities

How to Apply:

Please send your updated resume to hra@pgma.co.in with the subject line "Telecaller

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person