Job Description

Job Title:

Telecaller - Visa & Immigration Services

Location:

Chandigarh, India

Key Responsibilities:

Outbound Calls:

Initiate calls to prospective clients to introduce and promote our visa and immigration services.

Inbound Calls:

Handle incoming inquiries, provide accurate information, and address client questions or concerns. ?

Lead Management:

Identify and qualify leads, maintain detailed records in the CRM system, and follow up as necessary to convert leads into clients. ?

Client Engagement:

Build rapport with clients, understand their needs, and provide tailored information to assist in their decision-making process. ?

Collaboration:

Work closely with the sales and counseling teams to ensure a cohesive approach to client acquisition and service delivery.

Qualifications:

Education:

Minimum a bachelor's degree. ?

Experience:

Prior experience in telecalling, customer service, or sales is preferred. ?

Skills:

Excellent verbal communication, active listening, and interpersonal skills. ?

Technical Proficiency:

Familiarity with CRM systems and basic computer applications.

Attributes:

Goal-oriented, persuasive, and capable of handling objections professionally. ?

Performance Metrics:

Achieve daily and monthly call and conversion targets. Maintain high levels of client satisfaction and engagement. ?

Compensation and Benefits:

Competitive salary with performance-based incentives. ? Opportunities for professional development and career advancement. Supportive and collaborative work environment.
Job Types: Full-time, Permanent

Pay: ?12,144.13 - ?26,648.76 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Education:

Bachelor's (Required)
Experience:

Visa / Immigration: 1 year (Required) Telecaller: 1 year (Required)
Language:

English (Required)
Work Location: In person