Job Description

Job Summary:

We are looking for an enthusiastic and result-driven

Telecaller

to handle inbound and outbound calls, generate leads, follow up with potential customers, and support the sales or admission process. The ideal candidate should have good communication skills, persuasive ability, and a customer-focused approach.

Key Responsibilities:

Make

outbound calls

to prospective students/customers and explain course details or product offerings. Handle

inbound inquiries

and provide accurate information. Maintain a

daily call report

and update lead status in CRM or Excel sheets. Follow up on leads through

calls, WhatsApp, and emails

to ensure conversion. Schedule appointments or demos for the counseling/sales team. Achieve daily and monthly

call and conversion targets

. Maintain

polite and professional communication

with all prospects. Coordinate with internal teams for admissions, documentation, and payment follow-up.

Required Skills & Competencies:

Excellent

verbal communication

in English and regional languages (Malayalam preferred). Strong

convincing and interpersonal skills

. Basic knowledge of

MS Office / Google Sheets / CRM tools

. Positive attitude and ability to handle rejections. Target-oriented with good listening and follow-up skills.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time * Provident Fund