Job Description

Job Title:

Telecaller

Immediate Joining

The Telecaller is responsible for managing all inbound and outbound calls related to reservations, guest inquiries, promotions, and customer support. The role requires excellent communication skills, a customer-oriented approach, and the ability to provide accurate information about resort services and amenities.

Key Responsibilities

Handle

incoming calls

from guests regarding room availability, booking procedures, pricing, and resort facilities. Make

outbound calls

for follow-ups, confirmations, promotions, and guest feedback. Process

reservations

and update the booking system accurately. Provide information on

resort services

, packages, events, and local attractions. Coordinate guest requests with the

front desk, housekeeping, F&B, and other departments

. Resolve guest queries and escalate complaints when necessary. Promote resort offers, seasonal packages, and upgrades to maximize sales. Maintain a polite, helpful, and professional communication manner at all times. Prepare and maintain call logs, reports, and reservation records. Assist with

check-in/check-out queries

over the phone.

Qualifications & Skills

High school diploma or equivalent; hospitality certification is a plus. Prior experience as a telecaller or in customer service (preferably in hospitality). Excellent

verbal communication

in English and local languages. Strong

phone etiquette

and customer-handling skills. Ability to multitask, work under pressure, and handle high-call volumes. Basic computer knowledge (MS Office, reservation software). Pleasant voice and positive attitude.

Work Environment

Office or front-desk-based role within the resort. Rotational shifts, including weekends and holidays.

Additional Requirements (optional)

Knowledge of reservation systems (IDS, Opera, etc.). Ability to upsell rooms and packages. Strong listening and problem-solving skills.
Job Type: Full-time

Pay: ?8,000.00 - ?15,000.00 per month

Work Location: In person