Job Description

Job Purpose:

To ensure timely collection of outstanding payments from customers, maintain accurate ledger records, and provide effective customer service support related to billing, payments, and account reconciliation.

Key Responsibilities:Accounts & Payment Follow-up:

Regularly follow up with customers/distributors for outstanding payments. Maintain and update outstanding payment trackers and customer ledger records. Coordinate with the sales team for payment status, disputes, and pending collections. Share regular payment follow-up reports with management. Ensure timely posting of receipts and reconciliation of accounts. Communicate politely and professionally with customers to resolve billing or payment-related issues. Monitor credit days and ensure collections are aligned with agreed terms.

Ledger Clearance:

Verify and reconcile customer ledgers on a regular basis. Resolve mismatches or discrepancies between customer and company accounts. Maintain documentation for all cleared payments and adjustments. Support internal audits and provide required records promptly.

Customer Service:

Respond to customer queries related to invoices, statements, and payment status. Coordinate with internal departments (Sales, Dispatch, Finance) to resolve issues quickly. Maintain good relationships with customers by providing clear communication and timely updates. Escalate unresolved issues to the concerned department or management when necessary.

Skills & Qualifications:

Bachelor's degree in Commerce / Accounting / Finance. 0-3 years of experience in accounts receivable, collections, or customer service (preferred). Strong communication and negotiation skills. Good knowledge of MS Excel and accounting software (e.g., Tally, Marg ERP). Attention to detail and ability to handle multiple accounts efficiently.

Performance Indicators:

Timely collection of outstanding dues. Reduction in overdue accounts. Accuracy of ledger reconciliation. Customer satisfaction in payment-related communication.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person