We are looking for a dynamic and well-spoken Sales & Relationship Executive to join our Kapeefit Mega Store team. You will be the face of the store, responsible for welcoming walk-in customers, managing digital leads via WhatsApp, and ensuring patients/customers receive the right guidance on Ayurveda products and Ayurvedic treatments.
Key Responsibilities
? Walk-in Customer Management: Greet and assist walking customers in the store. Understand their needs (General FMCG, Medicines, or Wellness) and guide them to the right sections.
? WATI/WhatsApp Lead Handling: Promptly manage and respond to inquiries on WATI . Share product availability, prices, and store locations to drive footfall.
? Patient Follow-up Calling: Maintain a calling schedule for patients who visit our Vaidya (In-store Doctor). Call to remind them of medicine refills and follow-up consultations.
? Cross-selling & Upselling: Suggest complementary Ayurveda products introduce customers to new premium launches or membership schemes.
? Reporting & CRM: Daily updates of customer data, sales leads, and stock inquiries in Google Sheets/CRM to ensure no customer is forgotten.
? Effective Communication: Provide clear information about the benefits of Ayurvedic products and ongoing store offers with a polite and helpful attitude.
Required Skills & Qualifications
? Experience: 6 months to 2 years in Telecalling, Inside Sales, or a Front-desk role. Knowledge of Ayurveda products is a huge plus.
? Communication: Excellent verbal communication in Hindi. Must be able to talk comfortably with diverse age groups (from youth to seniors).
? Tech Proficiency: Hands-on experience with WhatsApp Business (WATI), Google Sheets, and basic Microsoft Excel.
? Personality: Calm, patient, and persuasive. Must have the "service-mindset" required for a wellness brand.
What We Offer
? Competitive Salary: ?9k To 12K + Incentives per month (based on experience).
? Growth: Performance review every month.
Job Type: Full-time
Pay: ?9,000.00 - ?12,000.00 per month
Work Location: In person
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