Job Description

WE ARE HIRING

Tele Caller cum Flight Ticket Sales Executive

(Malayalee - Bangalore)

Company:

Sirra International Group

Division:

Flight Ticketing & Air Travel Services

Work Location:

Bangalore (Karnataka)

Reporting To:

Sales Manager / Operations Team

Role Purpose

To handle

flight ticket enquiries, fare quotation, booking, and sales conversion

, catering mainly to

Malayalee customers in Bangalore and nearby regions

.

Key Responsibilities

Tele Calling & Enquiry Handling

Handle inbound and outbound calls related to

flight ticket bookings

Provide accurate

fare details, schedules, and airline options

Explain baggage rules, fare conditions, cancellations, and rebooking policies

Flight Ticket Sales

Convert enquiries into confirmed

flight ticket bookings

Handle

domestic & international ticket sales

Upsell add-ons (seat selection, baggage, meals, insurance - if applicable)

Booking & Coordination

Coordinate with booking and operations teams Ensure correct passenger details and documentation Share e-tickets and travel information with customers

Customer Relationship Management

Build trust through clear and honest communication Handle customer follow-ups, changes, and basic issue resolution Maintain repeat customers and referrals

Reporting & Targets

Maintain call logs and booking records Achieve assigned

sales targets

Report daily sales performance to the Sales Manager

Eligibility Criteria

Malayalee candidate only

Fluent in

Malayalam

(English required; Hindi preferred) Willing to work in

Bangalore

Good communication and convincing skills Sales-oriented mindset

Preferred Qualifications

Experience in

flight ticket sales / air ticketing

Knowledge of

GDS systems

(Amadeus / Galileo / Sabre) - added advantage Familiarity with airline rules, fares, and travel documentation Basic computer and CRM knowledge

What We Offer

Competitive salary + attractive incentives Professional and supportive work environment Training on systems and airline products Career growth within Sirra International Group

Apply / Contact

Email:

hr@sirrainternational.com

Phone:

7902563000

Job Types: Full-time, Fresher

Pay: ₹8,736.97 - ₹28,654.68 per month

Work Location: In person