Job Description

Telecaller / Customer Sales Executive - ERA (Enhance Research Analytics Pvt. Ltd.)

Location:

Ravipuram, Ernakulam

Timing:

9:00 AM - 6:00 PM (Monday-Saturday

Department:

Sales & Client Acquisition

Job Purpose

To drive customer engagement, generate qualified leads, support sales conversion, and contribute to monthly revenue targets through high-volume outbound calling and CRM management.

Detailed Job Roles & Responsibilities1. Outbound Calling & Lead Qualification

Make

50-100 outbound calls per day

(minimum requirement:

50+

, preferred:

100/day

). Maintain a consistent hourly calling target (

15 outbound calls per hour

, if applicable). Identify customer needs and qualify leads based on ERA's sales criteria. Generate

10+ qualified leads per day

. Schedule

5+ customer appointments per week

for the sales team.

2. Sales Support & Lead Conversion

Explain ERA's IT, digital marketing, and consulting services clearly. Convert qualified leads to potential sales opportunities. Maintain a

minimum lead conversion rate of 15%+

. Follow up with prospects to increase closure probability. Support field executives and the sales manager with updated lead data.

3. CRM Management & Reporting

Ensure

100% CRM data accuracy

through daily updates. Log all calls, lead statuses, customer details, and follow-up actions. Prepare daily/weekly lead reports and share with the Assistant Manager - Sales. Ensure all scheduled appointments, conversions, and follow-ups are properly recorded.

4. Customer Relationship Management

Maintain professional communication and telephone etiquette. Handle customer queries, objections, and service explanations effectively. Build rapport to improve customer response and retention. Provide pre-sales and post-sales support when required.

5. Performance & Target Achievement

Achieve: ?

50+ calls/day (minimum)

?

10+ qualified leads/day

?

5+ appointments/week

?

15%+ lead conversion

?

Monthly Sales Turnover Contribution: ?1,50,000

Participate in weekly sales review meetings. Improve performance using feedback and training.

6. Compliance, Communication & Teamwork

Maintain proper documentation and follow company process guidelines. Support team targets and collaborate with field executives. Attend training sessions to improve product knowledge and sales skills. Uphold company standards in communication, ethics, and professionalism.

KPIs (Key Performance Indicators)

Tele caller Performance KPIs

KPI CategoryTarget Requirement calls per Day

50+

Qualified Leads per Day

10+

Appointments per Week

5+

Lead Conversion Rate

15%+

Monthly Sales Turnover Target

?1,50,000

CRM Data Accuracy

100%

Updates Daily

Incentive Structure (Monthly - Based on Sales Turnover)

Incentives apply only when telecaller achieves

80%+ of the target

.

Telecaller Incentive Slabs

Achievement % of Target Incentive Rate

80% - 90%1.5%

91% - 100%3%

101% - 110%4.5%

Sales above 110% may qualify for special bonus review.
? Incentives apply only on the turnover within the achieved slab.

Additional Notes

Weekly and monthly performance reviews determine continuation and growth. Accuracy, consistency, and professionalism are mandatory. Team collaboration is encouraged for achieving the overall monthly target of

?10,00,000

.
Job Types: Full-time, Permanent, Fresher

Pay: ?8,372.82 - ?25,608.82 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person