Job Description

A Telecaller Executive, also known as a Telemarketing Executive or Telecaller, plays a crucial role in school and connecting with potential or existing parents over the phone.

Job Responsibilities:

Cold Calling:

Initiate outbound calls to prospective Parents who may have shown interest in the product or service or to generate leads.

Customer Interaction:

Handle inbound calls from customers, addressing inquiries, providing information, and resolving issues or concerns.

Sales Pitch:

Present products or services to potential customers, explaining features and benefits to encourage a positive response and potentially close sales.

Lead Generation:

Identify and qualify potential leads through effective questioning and information gathering during calls.

Follow-Up:

Maintain a follow-up system to nurture leads, answer additional questions, and provide additional information as needed.

Achieve Targets:

Meet or exceed sales targets and quotas set by the company, if applicable.

Database Management:

Maintain accurate and up-to-date customer information and call records in the company's database.

Product/Service Knowledge:

Stay informed about the products or services offered by the company to effectively communicate with customers.

Customer Relationship Management (CRM):

Utilize CRM software to track interactions, manage leads, and streamline the sales process.

Feedback:

Gather feedback from customers and communicate it to the relevant teams within the organization.

Adherence to Scripts and Guidelines:

Follow scripts and guidelines provided by the company to ensure consistency in communication.

Qualifications and Skills:

Communication Skills:

Excellent verbal communication skills are essential for effective interaction with customers.

Persuasion Skills:

Ability to influence and persuade customers to take desired actions.

Listening Skills:

Attentive listening to understand customer needs and concerns.

Patience:

Ability to handle rejection and remain patient during challenging calls.

Sales Skills:

Basic understanding of sales techniques and strategies.

Computer Skills:

Proficiency in using basic computer applications and CRM software.

Time Management:

Ability to manage time effectively and prioritize tasks.

Team Player:

Collaborative attitude and ability to work well within a team.

Resilience:

Ability to handle pressure and maintain a positive attitude in a high-paced environment.

Problem-Solving:

Quick thinking and problem-solving skills to address customer concerns.

Remember that the specific requirements and expectations for a Telecaller Executive may vary from one organization to another. It's important for individuals in this role to be adaptable and responsive to the needs of the business they are working for.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person