Job Description

Overview

SR Group of Institutions is seeking a highly motivated, experienced, and dynamic individual to join our admissions team as a

Tele-Caller cum Academic Counselor

. The ideal candidate will be responsible for both inbound and outbound calling campaigns to prospective students and their parents, providing comprehensive counseling on our various

Engineering and Management programs

, and guiding them through the entire admission process. This role is crucial in achieving enrollment targets and maintaining strong communication with applicants.

Key Responsibilities1. Tele-Calling & Communication

Conduct a high volume of

outbound calls

to leads generated through various marketing channels (online inquiries, events, etc.). Handle

inbound calls

and address inquiries professionally, providing accurate information about courses, eligibility criteria, fee structure, and the college's unique value proposition. Maintain regular follow-up with prospective students and their parents via phone calls, WhatsApp, and email to nurture leads and ensure conversion. Clearly communicate the USPs of SR Group of Institutions'

Engineering, Management, and other programs

(e.g., placements, faculty, infrastructure).

2. Academic Counseling & Admissions

Act as the primary point of contact for all admission-related queries, offering

expert guidance

on program selection based on the student's profile, interests, and career goals. Explain the admission procedures, document requirements, and important deadlines for various programs (e.g., B.Tech, M.Tech, MBA, Polytechnic). Schedule and coordinate counseling sessions, campus visits, and meetings with faculty or senior management for interested candidates. Assist applicants in completing the

application form

and ensure all required documentation is submitted accurately and on time.

3. Data Management & Reporting

Maintain and update detailed records of all interactions, leads, and enrollment statuses in the institution's

CRM/MIS system

daily. Prepare daily, weekly, and monthly reports on calling activities, lead status, conversion rates, and achievements for management review. Identify trends in student inquiries and provide feedback to the marketing team to optimize lead generation strategies.

Required Qualifications & Skills

Education:

A Bachelor's degree in any discipline. A degree in Management, Communication, or Marketing is a plus.

Experience:

Minimum of

2-3 years of proven experience

in tele-calling, inside sales, or academic counseling, preferably within the

Education/Higher Education

sector.

Communication Skills:

Exceptional verbal communication skills

in Hindi and English with a clear and persuasive phone presence.

Sales Acumen:

Proven ability to meet and exceed targets/KPIs related to lead conversion and enrollments.

Interpersonal Skills:

Strong empathy, active listening, and counseling skills to build rapport with parents and students.

Technical Skills:

Proficiency in MS Office Suite (Word, Excel) and experience using a Customer Relationship Management

(CRM)

system.

Attribute:

A results-oriented, highly organized, and committed team player who can handle pressure.

Why Join SR Group of Institutions, Jhansi?

Opportunity to work with a leading educational institution in the region. Competitive salary and attractive incentive structure based on performance. A professional and growth-oriented work environment.
Job Types: Full-time, Permanent

Pay: ₹12,600.62 - ₹19,000.00 per month

Work Location: In person