Job Description

telecaller job description includes making outbound calls to potential and existing customers, explaining products or services, and generating leads or sales. They are also responsible for handling inbound calls, resolving customer complaints, maintaining call records in a CRM system, and following scripts and company guidelines. Key qualifications are strong communication skills, persuasion ability, and sometimes, experience with specific software like CRM. Key responsibilities

Outbound calls:

Initiate calls to potential and existing customers to promote products/services, generate leads, and build rapport.

Inbound calls:

Handle incoming calls to answer customer inquiries and provide information.

Sales and lead generation:

Persuade customers to make purchases, schedule appointments, and follow up on leads.

Customer service:

Address and resolve customer complaints, questions, and issues to ensure customer satisfaction.

Data management:

Maintain accurate records of all customer interactions and update customer information in a CRM or other database.

Reporting:

Document sales and customer interactions, and provide feedback or analysis to team leads.

Adherence to guidelines:

Follow scripts, organizational guidelines, and functional changes to ensure consistent service delivery.
Required skills and qualifications

Communication:

Excellent verbal and written communication skills, including active listening and the ability to persuade.

Customer interaction:

Ability to adapt communication style and handle various customer types, including challenging situations.

Technical proficiency:

Basic computer knowledge and proficiency with CRM systems are often required.

Organizational skills:

Strong time management and the ability to manage multiple tasks effectively.

Education:

Typically a high school diploma or equivalent is required; a bachelor's degree may be preferred for some roles.

Experience:

Previous experience in a telecaller, telesales, or customer service role is often advantageous.

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Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person